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Privacy policy

Lok Virsa values your privacy and is committed to protecting your personal information. This policy describes how we collect, use, and protect your data.

1. Information We Collect

  • Personal Information: Full Name, Email Address, Mobile Number, CNIC (for ticket verification), and Payment details.

  • Device & Usage Data: IP address, Browser/Device type, App usage statistics, and Location (if enabled).

2. How We Use Your Information

  • To process ticket purchases and payments.

  • To send booking confirmations and digital tickets.

  • To communicate event updates or changes.

  • To comply with legal and financial regulations.

  • Note: We do not sell or rent your data to third parties for marketing purposes.

3. Data Security & Payments

  • Payment Safety: All transactions via Easypaisa, JazzCash, or cards are processed through PCI-DSS compliant gateways. Lok Virsa does not store your wallet or card credentials.

  • Protection: We use encryption and firewalls, though no online transmission is 100% secure.

4. Cookies & Third Parties

  • Cookies: Used to enhance browsing and remember preferences.

  • Third-Party Links: We are not responsible for the privacy practices of external sites (e.g., banking partners).

II. Terms of Use

Welcome to the Lok Virsa e-Ticketing Application.

1. Acceptance of Terms

By using this App, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

2. Scope of Services

The App enables users to:

  • Purchase electronic tickets for museums, events, and programs.

  • View schedules, ticket prices, and venue information.

  • Receive notifications and cultural activity updates.

3. User Accounts

  • Users must provide accurate and up-to-date information.

  • Account holders are responsible for maintaining the confidentiality of their credentials.

  • Lok Virsa reserves the right to suspend accounts involved in fraudulent or unauthorized activities.

III. Refund & Cancellation Policy

Please read these conditions carefully before purchasing your ticket.

1. Event Cancellation & Natural Causes

Full refunds (100%) will be issued if the organizers cancel the event due to:

  • Technical or administrative issues.

  • Governmental restrictions or security concerns.

  • Natural Causes (e.g., extreme weather, earthquakes, or other acts ).

2. Non-Refundable Policy

If the event proceeds as scheduled, all sales are final:

  • No Change of Mind: Refunds are not offered if you decide not to attend.

  • Personal Circumstances: No refunds for personal emergencies, illness, or travel issues.

  • Non-Transferable: Tickets cannot be exchanged for future events unless specified.

3. Refund Timeline

In cases of qualified cancellations, please allow 7 to 10 business days for the refund to reflect in your account, depending on your financial provider.